service desk software
service desk softwareThis article or section does not cite its references or sources. You can help Wikipedia by introducing appropriate citations. For the help desk for Wikipedia, see Wikipedia:Help Desk and Wikipedia:Computer help desk. For the webcomic, see "Help Desk".A help desk is an information and assistance resource that troubleshoots problems with computers and similar products. Corporations often provide help desk support to their customers via a toll-free number, website and/or e-mail. There are also in-house help desks geared toward providing the same kind of help for employees only. Business Service Management. In the Information Technology Infrastructure Library, within companies adhering to ISO/IEC 20000 or seeking to implement IT Service Management best practice, a Help Desk may offer a wider range of user centric services and be part of a larger Service Desk. FunctionsA typical help desk has several functions. It provides the users a central point to receive help on various computer issues. The help desk typically manages its requests via help desk software that allows them to track user requests with a unique ticket number. This can also be called a "Local Bug Tracker" or LBT. The help desk software can often be an extremely beneficial tool when used to find, analyze, and eliminate common problems in an organization's computing environment. Home supply chain management software office supply store 12v power supply staples office supplies backup power supply bindery supplies barbershop supplies hp printer power supplies power supplies computer bosch power tools power rangers spd power tap washington power of attorney power liposuction electric generator power cash international loan payday services merchant account services best web hosting service document scanning service broadband service provider consolidate debt services internet telephony service providers business internet phone service internet advertising services business dating model online services dallas phone answering service online phone services logistics services african american online dating service dating service southern california atlanta limo services paging services credit card machine service marketing financial services limousine service chicago business credit services best internet dating service call center customer support service spectrum virtual office services website submission service payroll service bureau system technical writing services unlimited home phone service |