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Things That Get My Goat

The Internet

Q. What, exactly, is the Internet?

A. The Internet is a worldwide network of university, government, business, and private computer systems.

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Q. Who runs it?

A. A 13-year-old named Jason.

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Q. How can I get on the Internet?

A. The easiest way is to sign up with one of the popular commercial ISP services, such as AOL, Freeserve and BT, which will give you their program disks for free. Or, if you just leave your house unlocked, they'll sneak in some night and install their programs on your computer when you're sleeping. They really want your business.

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Q. What are the benefits of these services?

A. The major benefit is that they all have simple, "user-friendly" interfaces that enable you, even if you have no previous computer experience, to provide the online services with the information they need to automatically put monthly charges on your credit card bill forever.

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Q. What if I die?

A. They don't care.

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Q. Can't I cancel my account?

A. Of course! You can cancel your account at anytime.

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Q. How?

A. Nobody has ever been able to find out. Some of us have been trying for years to cancel our ISP accounts, but no matter what we do, the charges keep appearing on our bills. We're thinking of entering the Witness Protection Program.

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Q. What if I have children?

A. You'll want an epidural, because it really hurts.

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Q. No, I mean, What if my children also use my Internet account?

A. You should just sign your house and major internal organs over to the ISP right now.

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Q. Aside from running up charges, what else can I do once I'm connected to an ISP?

A. Millions of things! An incredible array of things! No end of things!

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Q. Like what?

A. You can ... ummmm ... OK! I have one! You can chat.

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Q. Chat?

A. Chat.

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Q. I can already chat. I chat with my friends.

A. Yes, but on the Internet, which connects millions of people all over the entire globe, you can chat with total strangers, many of whom are boring and stupid!

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Q. Sounds great! How does it work?

A. Well, first you decide which type of area you wish to chat in. Some areas are just for general chatting, and some are for specific interest groups, such as Teens, Poets, Cat Lovers, Religious People, Homosexuals, Gay Teens who Read Religious Poetry to Cats, and of course Blokes Having Pointless Arguments About Sport. At any given moment, an area can contain anywhere from two to dozens of people, who use clever fake names such as "ByteMe2" so nobody will know their real identities.

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Q. What are their real identities?

A. They represent an incredible range of people, people of all ages, in all kinds of fascinating fields from scientists to singers, from writers to wranglers, from actors to athletes -- you could be talking to almost anybody on the Internet!

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Q. Really?

A. No. You're almost always talking to losers and hormone-crazed 13-year-old boys. But they pretend to be writers, wranglers, scientists, singers, etc.

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Q. What do people talk about in chat areas?

A. Most chat-area discussions revolve around the fascinating topic of who is entering and leaving the chat area. A secondary, but equally fascinating, topic is where everybody lives. Also, for a change of pace, every now and then the discussion is interrupted by a hormone-crazed 13-year-old boy wishing to talk dirty to women.

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Post script:

Someone forwarded me this letter to NTL.  I have no idea if it is genuine or not but it wouldn't surprise me in the slightest.  After reading the above I'm sure you'll agree that it's very apt.  

       

Dear Cretins,

          I have been an NTL customer since 9th July 2001, when I signed up for your 3-in-1 deal for cable TV, cable modem, and telephone.  During this three month period I have encountered inadequacy of service I had not previously considered possible, as well as ignoreance and stupidity of monolithic proportions.  Please allow me to provide specific details, so that you can either pursue your professional perogative, and seek to rectify these difficulties - or more likely (I suspect) so that you can have some entertaining reading material as you while away the working day smoking B&H and drinking vendor-coffee on the bog in your office.

My initial installation was cancelled without warning or notice, resulting in my spending an entire Saturday sitting on my fat ar*e waiting for your technician to arrive. When he did not arrive at all, I spent a further 57 minutes listening to your infuriating hold music, and the even more annoying Scottish robot woman telling me to look at your helpful website.... how? I alleviated the boredom to some small degree by playing with my testicles for a few minutes – an activity at which you are no-doubt both familiar and highly adept.

       The rescheduled installation then took place some two weeks later, although the technician did forget to bring a number of vital tools – such as a drill-bit, and his cerebrum. Two weeks later, my cable modem had still not arrived. After several further telephone calls (actually 15 telephone calls over 4 weeks) my modem arrived ... a total of six weeks after I had requested it, and begun to pay for it. I estimate that the downtime of your internet servers is roughly 35%... these are usually the hours between about 6pm and midnight, Monday to Friday, and most of the useful periods over the weekend.

          I am still waiting for my telephone connection. I have made     telephone calls on my mobile to your no-help line this week, and have been unhelpfully transferred to a variety of disinterested individuals,

who are it seems also highly  skilled b*llock jugglers. I have been informed that a telephone line is available   (and someone will call me back), that no telephone line is available (and someone will call me back), that I will be transferred to someone who knows whether or not a telephone line is available (and then been cut off), that I will be transferred  to someone who knows whether or not a telephone line is  available (and then been redirected to an answer machine  informing me that your office is closed), that I will  be transferred to someone who knows whether or not telephoneline is available (and then been redirected  to the irritating Scottish robot woman.... and several other  variations on this theme.

          Doubtless you are no-longer reading this letter, as you have at least a thousand  other dissatisfied customers to ignore, and also another one of those crucially important testicle-moments to  attend to. Frankly I don't care, it's far more  satisfying as a customer to voice my frustrations in print than to shout them at your unending hold music.

           Forgive me, therefore, if I continue.

        I thought BT were sh*t, that they had attained the holy p*ss-pot of god-awful customer relations, that no-one, anywhere, ever, could be more disinterested, less helpful or more obstructive to delivering service to their customers. That's why I chose NTL, and because, well, there isn't anyone else is there? How surprised I therefore was, when I     discovered to my considerable dissatisfaction and disappointment what a useless shower of b*stards you truly are. You are sputum-filled pieces of distended rectum - incompetents of the highest order. British Telecom - w*nkers though they are - shine like brilliant beacons of success, in the filthy puss-filled mire of your seemingly limitless inadequacy.

          Suffice to say that I have now given up on my futile and foolhardy quest to receive any kind of service from you. I suggest that you do likewise, and cease any potential future attempts to extort payment from me for the services which you have so pointedly and catastrophically failed to deliver  - any such activity will be greeted initially with hilarity and disbelief  - although these feelings will quickly be replaced by derision, and even perhaps a small measure of bemused rage.

          I enclose two small deposits, selected with great care from my cats litter tray, as an expression of my utter and complete contempt for both you, and your pointless company. I sincerely hope that they have not become desiccated during transit - they were satisfyingly moist at the time of posting, and I would feel considerable disappointment if you did not experience both their rich aroma and delicate texture. Consider them the very embodiment of my feelings towards NTL, and it's worthless employees.

          Have a nice day - may it be the last in your miserable short life, you irritatingly incompetent and infuriatingly unhelpful bunch of tw*ts,