Memo

This apparently was a real internal
memo sent by a computer company to
its employees in all seriousnes.  It
went to all the field engineers 
about a computer peripheral problem.



SUBJECT:  MEMO


SUBJECT2:  MOUSE BALLS


Mouse balls are now available as
FRU

Therefore if a mouse fails to
operate or should it perform
erratically, it may need a ball
replacement.


Because of the delicate nature of
this procedure, replacement of mouse
balls should only be attempted by
properly trained personnel.


Before proceeding, determine the
type of mouse balls by examining the
underside of the mouse.


Domestic balls will be larger and
harder than foreign balls.


Ball removal procedures differ
depending upon the manufacturer of
the mouse.


Foreign balls can be replaced using
the pop-off method.


Domestic balls are replaced by using 
the twist-off method.


Mouse balls are not usually static-
sensitive.


However, excessive handling can
result in sudden discharge.


Upon completion of ball replacement,
the mouse may be used immediately.


It is recommended that each replacer
have a pair of spare balls for
maintaining optimum customer
satisfaction.


Any customer missing his balls should
suspect local personnel of removing
these necessary items.