- Just in case you think YOU are TC (technologically challenged),
there's still hope:
-
- 1. Compaq is considering changing the command "Press Any Key"
to "Press Return Key" because of the flood of calls asking where
the "Any" key is.
-
- 2. AST technical support had a caller complaining that her mouse
was hard to control with the dust cover on. The cover turned out to be
the plastic bag the mouse was packaged in.
-
- 3. Another Compaq technician received a call from a man complaining
that the system wouldn't read word processing files from his old (5-1/4")
diskettes. After troubleshooting for magnets and heat failed to diagnose
the problem, it was found that the customer had labeled the diskettes,
then rolled them into the typewriter to type the labels.
-
- 4. Another AST customer was asked to send a copy of her defective
diskettes. A few days later a letter arrived from the customer along with
photocopies of the floppies.
-
- 5. A Dell technician advised his customer to put his troubled floppy
back in the drive and close the door. The customer asked the tech to hold
on, and was heard putting the phone down, getting up and going across the
room to close the door.
-
- 6. Another Dell customer called to say he couldn't get his computer
to fax anything. After 40 minutes of troubleshooting, the technician discovered
the man was trying to fax a piece of paper by holding it in front of the
monitor screen and hitting the "send" key.
-
- 7. Yet another Dell customer called to complain that his keyboard
no longer worked. He had cleaned it by filling up his tub with soap and
water and soaking the keyboard for a day, then removing all the keys and
washing them individually.
-
- 8. A Dell technician received a call from a customer who was enraged
because his computer had told him he was "bad and an invalid".
The tech explained that the computer's "bad command" and "invalid"
responses shouldn't be taken personally.
-
- 9. A confused caller to IBM was having troubles printing documents.
He told the technician that the computer had said it "couldn't find
printer." The user had even tried turning the computer screen to face
the printer - but his computer still couldn't "see" the printer.
-
- 10. An exasperated caller to Dell Computer Tech Support couldn't
get her new Dell Computer to turn on. After ensuring the computer was plugged
in, the technician asked her what happened when she pushed the power button.
Her response, "I pushed and pushed on this foot pedal and nothing
happened." The "foot pedal" turned out to be the mouse!
-
- 11. Another customer called Compaq tech support to say her brand-new
computer wouldn't work. She said she unpacked the unit, plugged it in and
sat there for 20 minutes waiting for something to happen. When asked what
happened when she pressed the power switch, she asked "What power
switch?"
-
- 12. True story from a Novell NetWire SysOp:
- Caller: "Hello, is this Tech Support?"
- Tech: "Yes, it is. How may I help you?"
- Caller: "The cup holder on my PC is broken and I am within
my warranty period. How do I go about getting that fixed?"
- Tech: "I'm sorry, but did you say a cup holder?"
- Caller: "Yes, it's attached to the front of my computer."
- Tech: "Please excuse me if I seem a bit stumped, it's because
I am. Did you receive this as part of a promotion, at a trade show? How
did you get this cup holder? Does it have any trademark on it?"
- Caller: "It came with my computer, I don't know anything about
a promotion. It just has '4X' on it."
- At this point the Tech Rep had to mute the caller, because he couldn't
stand it. He was laughing too hard. The caller had been using the load
drawer of the CD-ROM drive as a cup holder, and snapped it off the drive.
-
- 13. Another IBM customer had troubles installing software and rang
for support. "I put in the first disk, and that was OK. It said to
put in the second disk, and I had some problems with the disk, but I squeezed
it in. When it said to put in the third disk - I couldn't even fit it in..."
The user hadn't realized that "Insert Disk 2" meant to remove
Disk 1 first.
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