Staff and family interaction

1. WHAT ARE THE EMOTIONS/FEELINGS FAMILY MEMBERS EXPERIENCE ABOUT PLACING A LOVED ONE IN A NURSING HOME?

2. HOW DO YOU FEEL AT MCDONALDS WAITING IN LINE 20 MINUTES FOR YOUR ORDER TO BE TAKEN? WHAT IF YOUR ORDER IS WRONG? WHAT IF YOU COMPLAIN AND NOTHING IS DONE? WHAT WOULD YOU DO?

3. HOW WOULD YOU REACT IF YOUR WAITER AT A RESTRAUNT WAS BRASH, SHORT, AS YOU WERE TRYING TO PLACE YOUR ORDER?

4. HAVE YOU EVER HAD A DAY WHERE NOTHING SEEMED TO GO RIGHT? DOES THAT CHANGE YOUR ATTITUDE TOWARDS OTHER PEOPLE YOU MEET? HOW DO YOU HANDLE ADVERSITY?

5. HOW DO YOU KEEP A STICK OF DYNAMITE FROM BLOWING UP?

6. WHEN YOU DROP YOUR CHILD OFF AT SCHOOL / DAYCARE, WHAT ARE YOUR EXPECTATIONS OF THAT PLACE? WHAT HAPPENS IF YOUR EXPECTATIONS ARE NOT MET? HOW DOES THIS RELATE TO OUR FAMILY MEMBERS HERE?