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My Resume
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Mathew Wilson
Denton, Texas 76210
JOB OBJECTIVE:
Computer, Network, Administrative, or Customer Service
EDUCATION:
........Advanced High School Diploma, May 1996
........--Computer Literacy, Micro Computer Applications, Office Aid
........North Central Texas College
........--COSC1405: Fall ’97; HIST1301, ENG1301: Spring ’02
COMPUTER SKILLS:
--Hardware: Hard-drive, Floppy drive, CD-ROM, CDRW drive, LS120 drive, Motherboard, Sound card, Video card, I/O Card, Network Card, Modem, Monitor, Scanner, Printer, Keyboard, Mouse
--Operating Systems: Microsoft Windows: 9x/ME/NT, MS-DOS, UNIX
--Software: Software: Some Visual Basic; Microsoft Office 2000, Exchange, and Outlook; Lotus Notes, Vantive, SAP.
--Internet: Internet Explorer, Netscape Navigator/Communicator, Plug-ins, Proxies, HTML and some Javascript.
--Miscellaneous: Data Entry, 10-key, Filing, Typing: 68 wpm
EXPERIENCE:
August 1998-July 2001
Customer Relations Specialist
Avaya, Inc./Lucent Technologies
--Troubleshooting on-site computers to keep software up and running
--First level Technical Support for Lucent Dallas campus customers
--Telecom Coordinator – perform routine check-ups and remain on stand-by in case of Phone Switch Emergency
--Reports Analyst – Customize INFORMIX Database Tables for enhanced Excel, Word, and Access Reports
--Update and run reports on Agents, including Schedules, Billing, Tracking, and Monitoring Sessions.
April 1998-August 1998
Customer Service/Computer Technician
Digital Research Technologies
--Troubleshooting end-users' computers to configure hardware
--Configuring sound cards, I/O cards, and video cards
--Configuring CD-ROM, floppy, CDRW, and LS120 drives
--Troubleshooting and configuring monitors, keyboard, scanners, and mice
October 1997-April 1998
Network / Computer Technician
Adecco T.A.D.
-J.C. Penney's
--Troubleshooting proprietary systems
--Troubleshooting and maintaining networks.
--Troubleshooting hardware and software on workstations and servers
--Used Windows NT 4.0 to troubleshoot Windows NT 3.51 workstations and servers
--Used database to search for solutions for end users problems
--Setup networking printers
--Documented the problems that end users were experiencing
--Used Dos to connect and troubleshoot servers and workstations
-Stream International
--Troubleshooting Personal Computers, both hardware and software.
--Installed peripherals, software, and programs into customers computers.
--Used database to search for solutions for end users problems
--Documented the problems that end users were experiencing
July 1997-October 1997
Customer Service Representative
G.T.I.I.
--Customer service for GTE Phone; helped GTE customers with phone services/products
--Independent 3rd Party Verification Representative for GTE Long Distance
--Telemarketing for GTE Phone Company
September 1996-April 1997
United States Navy
Naval Training Command
--Completed basic training
--Attended 10 weeks of computer electronics technician school.
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