Education

University of Texas at Austin
Bachelor of Journalism in News/Public Affairs (December 1999)
College of Business Foundations Program (December 1999)

Skills

Microsoft Word, Microsoft Excel, Microsoft PowerPoint, FileMaker Pro, Microsoft Access, Internet, E-mail, QuarkXpress, Adobe PhotoShop, Microsoft Publisher, and HTML. Able to use various office equipment including IBM compatible and Macintosh computers. Experience with interviewing and reporting. Speak, read, and write Spanish.

Work Experience

University of Texas at Austin, Hogg Foundation for Mental Health
Administrative Associate for two executives of the Foundation
Transcribe, proofread, and finalize correspondence, reports, and project grant statements. Receive incoming telephone calls, screen and refer calls, take messages, and give general information to callers. Assist with travel arrangements. Prepare travel voucher and purchase voucher forms. Assist in planning meetings including preparing agendas and summary notes. Assist in updating project database. Organize and maintain each officer's professional and community organization files. Schedule appointments and maintain calendar for each officer. Open, sort, and process mail. File, fax, and photocopy materials as needed and complete other tasks as assigned.
October 2000 – Present

University of Texas at Austin, Distance Education Center
Administrative Assistant in the GED Scoring Center
Handled all aspects of scanning, editing and processing of GED scoring using optical scanner and computer programs. Maintained confidential student records. Developed and managed a FileMaker Pro database for special reports. Opened and processed mail. Filed, faxed, and photocopied materials. Answered the telephone and completed other tasks as assigned.
January 2000 – October 2000

University of Texas at Austin, College of Communication
Senior Student Assistant in the Office of Student Affairs
Managed and updated student records on computer and paper documents, answered general department questions in person or via telephone and wrote letters and article.
June 1999 – August 1999

OurStory, Austin, Texas
Public Relations Intern. Created flyers, edited organization documents, updated client databases, assisted in development and production of print and broadcast ads, wrote press releases and business letters. Faxed, photocopies, answered the telephone.
January 1999 – May 1999

CitySearch.com, Austin, Texas
Community relations assistant externship. Weeklong job shadowing program. Performed proofreading, editing, database management and website writing.
January 1999

Texas Department of Human Services, Austin, Texas
Eligibility Specialist. Determined food stamp eligibility for SSI clients. Conducted telephone interviews. Updated, documented, and inquired into case records via computer. Sometimes supervised other caseworkers as needed when supervisor was out of the office.
January 1996 – October 1997

Texas Department of Human Services, Austin, Texas
Social Service Technician.
Same duties as Eligibility Specialist except did not supervise anyone.
July 1994 – December 1995

Texas Department of Human Services, Austin, Texas
Secretary. Typed documents, answered phone, and took messages for unit supervisor and caseworkers. Monitored and completed leave records including monthly time reports. Organized and maintained case records. Was back up for other clerical staff at front desk as needed. Had added duty of being floor office manager where duties included ordering supplies, reporting maintenance problems, and scheduling use of conference rooms.
July 1993 – July 1994

Texas Department of Human Services, Austin, Texas
Eligibility Specialist.
Determined eligibility for food stamps, AFDC (now TANF), and Medicaid for low-income households. Conducted office and telephone interviews. Updated, documented, and inquired into case records via computer.
August 1991 – July 1993