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CACI International, Inc. - Arlington, VA
April 2002 to Present
Lead Technical Trainer
Prepare, organize, and conduct FBS and ink printing techniques training for DEA agents.
Support the field with individual help, troubleshooting and technical support on system problems.
Coordinate training schedules, travel planning and task planning for DEA systems and supervision of Firebird Booking Station trainers traveling throughout the United States.
Prepare administrative weekly, monthly and post trip reporting, logs, and task narratives for the team.
Participate in the interviewing process for new hires and ensure proper training of new hires.
Design, develop and edit training curricula for the Firebird Booking Station in both English and Spanish, including manuals, quick reference card, reference guide and brochures. Also provide input in the design of the training courses that include the addition of the fingerprinting techniques training.
Responsible for the day-to-day coordination and administration of task by ensuring quality and productivity standards are maintained while meeting clients needs.
DHL Worldwide Express - Vienna, VA
September 1998 to Present
Senior Clerk
Responsible for the daily evening-shift office operations, such as: “Over the Counter” pick ups/deliveries, data entry, entry of courier’s Time Sheets into the DOR system.
Handle billing.
Prepare and ship Customers’ Supply Orders and maintain inventory of supplies at the station.
Prepare Commercial Invoices for international packages.
Run and investigate the “Missing Shipments” and “Station General Data” reports.
SI International, Inc. / WPI USA, Inc. - Rockville, MD
February 2000 to April 2002
Training Specialist and Curriculum Developer
Task Lead for the INSPECTIONS training team of the Immigration and Naturalization Service STARS contract.
Task Lead for the Detention and Removal Train the Trainer project, nationwide.
Prepare, organize, and conduct customized training for INS personnel.
Provide support to training tasks utilizing instructional design and implementation.
Coordinate training assignments, projects and schedules.
Design, develop and test documentation, training courses and technology-based projects.
Edit and update technical documentation for other Projects such as ENFORCE and IDENT.
Maintain knowledge of current development tools and capabilities (technology-delivered tasks) and learn new software for use or to provide training to INS and CUSTOMS inspectors.
April 1998 to February 2000
Word Specialist/Technical Writer
Contractor assigned to the Office of Thrift Supervision (OTS) project.
Created, modified and maintained all macros/templates (with Word Basic/Word 95 code, and Visual Basic for Applications for Word 97/2000), and Help Files (using RoboHelp) for the Report Examination.
Provided user/technical support and training, and developed classes, user manuals and other materials.
Wrote and updated technical documentation for user instructions, codes changes and new macros.
Advanced Management, Inc. (AMI) - McLean, VA
February 1997 to May 1998
Programmer/Analyst
Contractor assigned to the Federal Deposit Insurance Corporation (FDIC) project.
Designed, developed and implemented macros and User Interface Forms in Visual Basic for Applications and Visual Basic 4.0 for Word 97, PowerPoint97 and Excel97 Templates.
Provided training to end users on how to use the custom-developed products.
Converted templates and macros from WordPerfect for DOS and Windows to Word97 format.
Converted spreadsheets and macros from Lotus to Excel97 format.
Developed technical documentation for user training, code changes and new systems.
Created and implemented complex VBA forms for the Legal and Financial Divisions.
Designed and developed interactive PowerPoint 97 Presentations for the Internet and Intranet using Visual Basic for Application features. These presentations were created for and used by several different FDIC departments.
Provided Office97 and Windows95 installation and user support.
Maintained/updated Access97 database.
AIR CARTAGE SYSTEMS, INC. - Sterling, VA
March 1996 to January 1998
Accountant
Provided technical and customer service support to the organization.
Developed reports and other documentation using Microsoft Word, WordPerfect and Lotus.
Performed Accounting tasks including payroll, bank reports, daily receivables, check reports, unpaid bills, rates and billing for Virginia, Washington DC and Maryland areas.
Performed office and customer service functions.
COSTA RICAN SOCIAL SECURITY INSTITUTION - Costa Rica
Jan 1995 to Dec 1996
Administrative Technician/ Executive Secretary
Interviewed low-income patients who qualified for Government Insurance.
Managed and maintained the corporate computer system.
Managed 12 employees in the Right’s Validation Dept., Central Telephone Exchange Dept. Sound Equipment and Patients Information Departments as well as the day to day operations. Interviewed and evaluated employees for future hiring.
Checked and authorized invoices, actualized hospital rates for Insurance Companies and foreign patients.
Attended meetings with other hospital’s directives to develop new work plans, and insurance rates.
MARVACE INTERNATIONAL - San Jose, Costa Rica
1992 to 1994
Bilingual Executive Secretary/Public Relations Manager
Managed 5 employees.
Participated in Trade Shows: SHOPA, NOPA, Houseware Show, FERCORI in United States, Costa Rica and Panama.
Recruited companies to market products in Central America.
Implemented training courses for new recruits.
EDUCATION
Associates, Business Administration, 1995, Administrative Technological Institute (ITEA), Costa Rica
Marketing and Small Business Management, 1995, Administrative Technological Institute (ITEA), Costa Rica
Studies toward Bachelor’s, English, 1992-1995, University of Costa Rica
Public Speech, and Conversational English,1997, NOVA
Completed internal courses at Advanced Management, Inc. in Visual Basic for Applications, SQL and Macro Conversion, 1997
Microsoft Word 97 Consultant Certification, 1998
SOFTWARE & SPECIALIZED TRAINING
Windows 95/98/NT and DOS environments, Visual Basic for Applications, MS-Office2000 / 97 / 95, HTML, Homesite and HotDog Pro (HTML Editors), PhotoShop Pro 5 (Graphic Designing), RoboHelp, RoboHelp HTML, JavaScript, FrontPage 98, Visual Basic 4.0, Crystal Reports, Internet Explorer, Netscape, Lotus Notes, CCMail, Banyan Mail, Photo Editor, WordPerfect, Lotus 123, Quattro Pro, Harvard Graphics, Novell Netware.
