|
|
Hlump or Hlament -- you make the choice.
I was working in a corporate office dnw in Florida a few years back. The company installed a new voice mail system, basically getting rid of the receptionist. With the new system the caller was to punch int he first three letters of the last name untiol recongized and then it would switech the caller to that extension. One small problem: They didn't program the possibility of "HLA" beign the firswt three letters. So the caller got a message saying "no such extension."
When I brought this to the boss's attention he got the bright idea that I should change my last name.
"Let me see here -- you want me to change a 500 year old family name to meet hte requirements of your three week old voice mail system?"
"Yes," he said, seriously too.
"Where's the ethnic heritage police when you need 'em?" I replied.
I proposed a solution: "program the phones to send all variants of my name to me -- Hla, Hal, Lav, Laz, Lac etc, and then I'll be sure to cover every possible parameter."
The boss insisted that I was interfering with the workings of the company.
I got the network administrator to channel all unrecongized names to my extension -- and boy did that boost my sales!
|
|
|
