SEA Farm Indonesia
It makes sense we make scents
Q. Where are you located?
This is our temporary website provided by Angelfire. Our group's
processing facilities are in Sumatra and Java islands, Indonesia.
Our head office is in Padang, the capital of West Sumatra
province.
Q. How do we contact you?
We would prefer all communications by e-mail to amsyar@telkom.net. Of
course, you may also use mail, telephone and fax.
Q. How long are prices valid?
Prices for most of our orders fluctutate considerable, and also
depend on quantity, payment and shipping terms. Prices are
therefore quoted on requests. Unless otherwise mentioned in the
quotation, prices are valid for orders reaching us within 48hrs
from the time of transmission of quotation.
Q. How can we place orders?
Presently, orders may be placed by regular airmail, e-mail, fax
message.
Q. What are your minimum order value?
Generally, minimum order value is USD 100.00
Q. What are your payment terms?
Standard for order value more than US$ 5,000, payment terms are
confirmed irrevocable Letter of Credit at sight. For customers
with good-track record with us and subject to positive bank
credit report, we may be able to offer CAD terms. New customers,
not familiar with "Letter of Credit" mechanism, may, at
their option, select to pay 100% advance for orders less than
US$5,000 or 50% advance for orders between US$5,001 and
US$10,000, or 30% advance for orders orders exceeding US$10,000.
Balance may be paid against fax copy of shipping documents.
Advance payment can be made by sending checks to our head office,
telegraphic transfer to our bank account:
Account no: 001.000270710.901
Account Name: SEA Farm Indonesia
Bank Name: Bank Negara Indonesia
Bank Address: Jakarta, Indonesia
Q. What are your shipping terms?
Normal shipment is "by sea". Shipment by air, couriers,
post parcel can also be arranged upon request.
Q. How fast can you make shipments?
How fast can we receive goods?
Export shipments can be made as quickly as 1-2 weeks from date of
receipt of order alongwith advance or L/C as applicable.
Q. What quality guarantees are
offered by you?
All products are guaranteed to be as per description at the time
of shipment, and in sound merchantable condition within the
normal product life. Satisfaction is guaranteed. If you're not
satisfied, the goods may be returned within 30 days of shipment
for full refund less shipping costs provided there has been no
adverse market fluctuation. Defective products, supported by
clean survey certificates issued by internationally reputed
independent surveyors may also be entitled to return freight.
Right to replace is reserved. Conditions and exclusions apply.
Q. What documents and certificates
can you provide with goods?
Commercial invoices, Transport documents (such as Bill of Lading,
Airway Bill), Certificate of Analysis (CoA) are normal shipping
documents for all shipments. Upon request, independent survey
certificates issued by internationally reputed surveyors can be
provided at buyers costs. Such certificate usually cost US$
300.00 or more per shipment depending on nature of inspection and
quantity involved. Buyers may also directly appoint such
surveyors and directly settle payments with surveyors. Shipments
will generally be delayed by a week or more to allow for
co-ordination between shipping department and surveyor as also to
provide for minimum pre-appointment notices required by
surveyors.
Q. What after sales service and
support is provided by you?
All customers are entitled to pricelist reports, full information
on useability of our products for specific applications, as also
up-to-date status reports on their orders, shipments and
documents.
Q. Would you be interested in
appointing us as your distributors?
If you are based in uncovered territory/country, and able to
demonstrate solid expertise and experience in our line of
business, with sufficient manpower and infrastructure to
efficiently and widely distribute our products, we may be able to
appoint you as our distributors.
Questions and comments to seafarm@gardener.com
Head Office: Jl. Seram no 14 Padang 25134, Indonesia.
Tel: +62 751 59103 Fax: +62 751 40302
