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FAQS
1. Do you provide service in my area?
We service : Allen, Balch Springs, Carrollton, Dallas, Farmers Branch,
Garland, Plano, Richardson, Rowlett and Wylie.
2. What types of insurance do you carry ?
WE carry General liability that will cover you from any accidents or breakage due to our employees. We are also bonded!
3. Do you provide with all cleaning equipment?
AMIRA MAID Will furnish all the cleaning equipment and chemicals
neccessary . However lf you want us to use your equipment or chemials,we will be happy to do so.
4. Do I have to be home when you clean?
On the contrary, the greatest luxury is leaving a dirty home in the morning, then magically discovering a spotless one when you return. Almost 85% of our regulars place a key on file with us for entry to their home. The number one reason people use our service is because they both work and would rather not clean during what little free time they have.
Your key is placed on a code numbered key tag that is kept in a secure lock-box in our alarmed office. Your name and/or address are never attached to the key. The key to your home is issued to the supervisor of your cleaning team on the morning of your cleaning. It is then returned to the general manager that same afternoon and secured back in the lock-box. In the unlikely event that your key is ever lost or misplaced, you have double protection. The key is unlabeled, rendering it useless to the finder.
5. What do you charge?
After almost seven years in the business, we know what to ask, and how to give you an accurate price over the phone or internet, without an in-home visit. Some companies insist on making an appointment to visit your home first, but this is usually just to give them the opportunity for a high-pressure sales call.
If it is after our business hours, the best way to get a price is to go
to the
and submit a description of your home.
6. How do I make payment?
We accept both cash and personal checks. Payment is left on the kitchen table or countertop on the day of your cleaning. If you are paying with cash, please put it in an envelope labeled "AMIRA MAID". Occasionally people ask about paying by credit card, but the very few companies that accept cards are forced to charge everyone about $4 more per cleaning to cover the associated costs. We choose to remain Affordable.
7. Do I have to sign a contract?
you are never committed to continue service beyond today's visit. If you encounter a company requiring a contract, our advice is to "avoid them at all cost!"
8. What if I'm not happy with your work?
All our work is guaranteed. We have a comprehensive quality checks design to keep you satisfied now and in the future.
9. Can I skip or reschedule a visit?
Yes you can. But please be advised that our maids have their weekly
schedules to follow. It may be the day you want to reschedule will not
be available. Please contact us and let us know any changes in advance
as much time as possible.
10. Who is coming to my house?
People that are our direct employees. They have been background screened and have completed our complete training program which includes numerous instructional videos and significant on-the-job training with a seasoned staff member.
11. How do you deal with pets?
Cats are not a problem. We take great care to ensure that indoor cats stay indoors. Dogs are a little more difficult. Most dog owners will assure us that they would never hurt anyone, and this is generally true when the owner is present. Unfortunately, they often can behave quite differently when the owner is not there and strangers are "invading" their territory. Many of our key entry customers have dogs, but are able to minimize the risk to our staff by confining them to an area not being cleaned, such as the basement, garage, spare bedroom, or kennel.
12. What time will they be arriving?
Because we never know how long it will take to complete a home, we are unable to commit to a specific time of arrival. Should you wish to be home during cleaning, we will make every effort to accommodate your schedule. If you would like an estimated time of arrival,call us day a before your cleaning , We can give you an estimated time of arrival.
13. One of my regular visits is on a holiday.What happens in this case?
We do not clean on the following holidays when they fall on a weekday:
New Years Day
Independence Day
Thanksgiving Day
Christmas Day
We will send you a notice two to six weeks before a visit that falls on a holiday, advising you of which day your visit has been moved to. We do this to best match customer preferences as to team and time restrictions.
14. What if they break something?
Accidents do occur occasionally. Our insurance carriers will handle any major losses, while we usually handle minor mishaps directly. The most tragic possible loss is breaking something of high sentimental, but low monetary value. Be safe, rather than sorry, with such items and store them away on cleaning day, or instruct us of items to bypass while dusting.
15. How confidential is the information you have about me?
Your privacy is a primary concern to us at AMIRA MAID.. We provide you this policy on the collection and use of customer information to ensure a high level of security and confidentiality.
When you provide your personal information to us (such as your name, address, phone number, e-mail, etc.), that information will NOT be sold, distributed, used, or given to any other company or individual for use in marketing or solicitation. We will maintain the confidentiality of your personal information and it will be used only to support your customer relationship with AMIRA MAID.
