POLICIES
AND PROCEDURES
Credit Card Orders
AbsAthletic accepts Discover,
Visa, and MasterCard
as payment on orders shipping to anywhere in the world. When using your
credit card, please provide your credit card billing address if
different from the shipping address and daytime phone numbers. If the
billing address or security code does not match that which is on file
at the financial institution or if authorization is not given for any
reason, we reserve the right to cancel the order without notification.
We cannot work out credit card problems with the financial institution;
you must settle problems with them and reorder once the problem is
resolved. Repeated attempts to authorize your credit card on the same
order may result in an additional charge. We do not assume any
responsibility for bank fees incurred by using a Debit Card for your
purchase and/or return credit.
Our Check Policy
While we attempt to
bank-approve checks for
immediate shipment, this may not always be possible and we may hold
your order for 10+ business days. To ensure that your order is shipped
as quickly as possible, please send a Postal money order, or use your
credit card. Customers whose checks are returned to us because of
non-sufficient funds will be charged $25.00 for handling in addition to
the amount of the check. If it becomes necessary for us to use an
attorney or collection agency, you will be responsible for all
collection fees.
Purchase Orders
We accept most institutional
purchase orders
(corporate, military, government, schools and universities). You can
either FAX or mail your P.O. A simple application for purchase order
customers must be filled out and approved before we can process your
order. We cannot accommodate all special shipping requests. Please
inquire before placing your order.
Canadian and International Orders
AbsAthletic ships all over the
world! Please send
payment in the form of an International Money Order in U.S. Funds, or
use your credit card. Customer is responsible for any applicable taxes,
duties or custom fees. Inquiries regarding possible fees should be
directed to your local authorities. Refused packages will affect your
return credit. While we do ship to most international destinations, we
are unable to serve some countries at this time due to U.S. law or
credit card security reasons.
APO and FPO
Addresses
When requesting orders to ship
to an APO or FPO
address, your package will ship SAM (space available mail). SAM
requires no additional charge and will ship your package from the APO
or FPO address via the next available transport. Your APO or FPO
station may choose to send your package via a commercial carrier.
AbsAthletic has no control over this, however we are obligated to
comply with all rules and regulations governing commercial shipping.
Returning Merchandise
Complete instructions for
returning merchandise
are printed on the back of your AbsAthletic
invoice. Please carefully read those instructions if you need to return
an item. We will accept merchandise
for return that was purchased from AbsAthletic within 30 days of
receipt. The merchandise must be in new and unused condition and in its
original packaging. We do not accept returns via COD or any other
collection method. COD packages will be refused. Packages billing
AbsAthletic without authorization will result in actual shipping
charges billed back to sender unless other prior arrangements were
made. There is a 15% restocking fee except for qualified returns.
Charge Backs
When merchandise is purchased
with a promotional
discount based on the overall amount of the order, the discount may no
longer apply once merchandise is returned. The result will be a charge
back for the promotional discount. This can affect the credit given or
be placed on your AbsAthletic account as a balance due. If you have
questions regarding the effect of your discount on your return, please
call our office to inquire.
Damaged Returns
Damaged merchandise includes
items that have been
damaged in shipping. If a shipment arrives at your
door with apparent shipping damage, please refuse the delivery. If you
have already accepted delivery and
then find shipping damage, please call our office immediately. Save all
packaging material and paperwork; do not throw anything away! If you
attempt to return the merchandise yourself, you will jeopardize our
chances of making a claim, and you may not receive credit for the
return.
Shipping
AbsAthletic uses a variety of
shipment carriers.
Once the order has shipped, we must allow the carrier a reasonable time
frame to deliver. AbsAthletic and/or carrier reserve the right to
request a signature for proof of delivery. We cannot demand a shipment
carrier to leave a package. You may contact the carrier for
instructions on available options. Once the package is successfully
delivered, we are not responsible for theft or damage to the
merchandise. When using a forwarding company, we are not responsible
for lost or damaged merchandise after the forwarding company has
accepted delivery. The forwarding company must report shipping damage
for a claim to be filed. We are not responsible for delays in express
delivery orders due to weather conditions and/or attempted deliveries.
Export documentation will not be provided. Know who you are receiving a
package for or forwarding a package to! If you accept a package that
was purchased with a fraudulent credit card, you will be in possession
of stolen merchandise. You may be responsible for any legal or
collection action related to the shipment. Shipping charges are
non-refundable.
Prices And/Or Description Changes
All prices, pictures and
descriptions on this site
and all other AbsAthletic publications are subject
to change. AbsAthletic maintains no responsibility for inadvertent
errors. In the event of typographical
errors on our site or in our publications, AbsAthletic reserves the
right to cancel or refuse orders at
its sole discretion. Please contact us within 30 days regarding price
or promotion discrepancies.
Additional policies may exist.
Policies are not limited to those on this page. Call with any questions.