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Corrective and Preventive Action

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ISO/DIS 9001:2000, Clause 8.5.3 Preventive Action

bulletThe organization shall identify preventive action to eliminate the causes of potential nonconformities to prevent occurrence. Preventive actions shall be appropriate to the impact of the potential problems.
bulletThe documented procedure for preventive action shall define requirements for:
bullet) identifying potential nonconformities and their causes;
bullet) determining and ensuring the the implementation of preventive action needed;
bullet) recording results of actions taken;
bullet) reviewing of preventive action taken.
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