- CAREER OBJECTIVE:
Seeking to become a professional within an organization
that represents career advancement opportunities within the field of customer service, and also offers a high degree
of challenge, responsibility and upward mobility.
- Expertise in translating strategic objectives into pragmatic and operable practices
- Outstanding knowledge of contemporary Human Resources management practices and
principles
- Demonstrated ability to provide leadership to foster a collaborative team in
a climate of significant organizational and cultural change
- Outstanding level of interpersonal, conflict resolution and vocational counseling
skills
- Solid background in spreadsheet, word processing, database, custom software,
corporate office, hospitality, and property management applications.
- Extensive knowledge of Windows 3.x - ME, Mandrake & Red Hat Linux, networking,
HTML, Macromedia Flash. Fireworks and Dreamweaver, Photoshop 5.0, and Internet programming applications.
- 10+ years Hospitality Industry 5-star customer service experience
PROFESSIONAL AFFILIATIONS
- HTML Writer's Guild
- Chef's Association of Southern Arizona
- Southern Arizona Webmaster's Association
PUBLICATIONS
- "Thoughts on Distance Education for 7th & 8th Grade Students"
- "The Culture Distance Learning Center" - website
EDUCATION
Secondary:
- 1987 - 1988 West Texas A&M Canyon, TX
- Major -Political Science
- Achieved 70+ credit hours in 2 semester period
Tertiary:
- 1998 - 1999 University of Phoenix Tucson, AZ
- MCSE Certification Courses
EMPLOYMENT HISTORY
9/00 - present
CSR InfoNXX Tucson, AZ
- Achieved premiere status within 4 months employment
- Average above 100% on tone quality.
- Awarded most improved employee Team 2 - January, 2001
- Caller commendations for quality service.
8/1999 - present
SELF-EMPLOYED / OWNER BEM Internet Services / Tucson, AZ
- Design & installation of business systems: including single user systems,
and peer-to-peer networks with remote dial-up capabilities.
- Design & maintenance of nationally recognized distance education website,
currently in use as a summer school teaching tool and educator resource.
- Co.-authored published paper; "Thoughts on Distance Education for 7th &
8th Grade Students", in the Educational Technology Journal, with Dr. Pharra J. Herlan
- Proofreader - Doctoral Dissertation, currently under defense.
3/1999 - 2/2000
Psychiatric Cook Northwest Hospital / Tucson, AZ
- Preparation and service of meals in a secured medical facility
- Implementation of special diets to accommodate patients needs
- Submission of correlated paperwork to main hospital facility
3/1997 - 6/1998
Veterinary Technician Broadway Animal Hospital / Tucson, AZ
- Responsible for client intake, patient records entry, surgical anesthesiology
and general radiology.
- Established client post surgical training program.
- Controlled drug preparation for injection and client prescriptions.
- Managed inventory and ordering for multi-doctor practice, as well as full kennel
services
6/1995 - 9/1997
Executive Chef Little Grizzly Greek Ranch / Walden, CO
- Developed menu &
recipe design for gourmet setting establishment
- Ranked by Sporting News
as 'One of the Top 40 Sporting Resorts in North America'.§
Preparation and delivery of meals to guests at remote
locations
- Established Service
Training Program§ Clients included: Honda Board
of Directors; CEO, Hearst Publishing; various sports
figures.
- Inventory and purchasing
duties, achieving a 40% food cost savings over previous
years
Letters of reference may be found here.
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