The student:
H2.1 describes and analyses business functions and operations and their impact on business success
H2.2 evaluates processes and operations in global business
H3.2 evaluates the effectiveness of management in the organisation and operations of business and its responsiveness to change
H3.3 analyses the impact of management decision-making on stakeholders
H4.1 critically analyses the social and ethical responsibilities of management
H4.2 evaluates management strategies in response to internal and external factors
H5.1 selects, organises and evaluates information and sources for usefulness and reliability
H5.2 plans and conducts an investigation into business to present the findings in an appropriate business format
H5.3 communicates business information, ideas and issues, using relevant business terminology and concepts in appropriate forms
H5.4 applies mathematical concepts appropriately in business situations
Chapter 14: Employment relations: its nature and key influences
Chapter 15: Effective employment relations
Chapter 16: Legal framework of employment
Chapter 17: Industrial conflict
Chapter 18: Ethical and legal aspects of employment relations issues