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Quality Assurance
Project Management
Business Analyst
Techncial Writing
Software Training
Application Development
B U S I N E S S A N A L Y S T
- Ten years expereince in analyzing data for quality assurance - new systems, enhancements, and conversions.
- Responsible for monitoring Capital Recovery Corporation (CRC) system conversion developed to monitor tasks required to track outstanding loans. (PNC)
- Responsible for monthly preliminary testing. Checked total amounts, account categories, and account relationships against existing system. Reported all discrepancies to the MIS department.
- Conducted preliminary pilot testing.
- Wrote test scripts and trained users for parallel pilot testing.
- Liaison between end users and MIS department in reporting system problems during pilot testing, system implementation, and post-implementation.
- Sole responsibility for monitoring quality assurance database and for updating the database based on user requests for enhancements. (Thrift Drug)
- User Consultant on Wholesale Warehouse Bank System. (PNC)
- Responsible for all end user support of system reports and acted as liaison between MIS and end users.
- Responsible for monthly audit procedures to maintain data integrity of monthly download.
- Over ten years experience as liason between MIS Department and end users. Responsible for coordinating all mainframe and network requests.
- Managed all computer needs for over 100 users (Thrift Drug)
- Sole responsiblity for all personal computer requests; coordinated all network and mainframe requests with MIS department.
- Manged all personal computer training needs.
- Conducted software training classes for Microsoft product line, ACT, and Microsoft Access databases.
- Coordinated all outside training classs (i.e., ShowCase - proprietary product for AS400).
- Experience in streamlining operations through utilization of computerized systems.
- Reduced lead time in purchasing process of computer hardware equipment at Westinghouse Credit by 40%.
- Worked with end users for over 10 years to understand systems by training, application setup, and coordinating support services of MIS staff
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