The PAN-Library

Please read our Terms and Conditions before requesting an item

How does the PAN Library work?

Frequently Asked Questions about the PAN Library

The books

TERMS AND CONDITIONS

You must be a member of the PAN Research and Support Network to use the PAN Library. If you are not a member, go to JOIN on the PAN website (www.pansupport.org) and become a member today. It's free.

• The PAN Library Service is available only in the United States at this time. If you are outside of the United States and you are interested in ordering some of the materials you see here, please contact Don.
• Some of the items require a "holding fee". This means you must provide Don with a check for the amount specified before you can receive the item. The check will not be cashed unless the item is lost or stolen. Once the requestor is finished with the book he/she alerts Don. He/she will forward the book to the next person and the check will be returned or destroyed.
• Due to the high volume of requests for materials and the limited number of items a 2 week loan period is allotted for each item. When you request an item, Don will let you know when it has to be sent onto the next person. If you cannot send it out on that date, please contact Don to make arrangements. NOTE: It is advisable to not request an item unless you are fairly sure that you can read or view it in the given time period.
• When you're done reading or viewing the item you will be responsible for mailing it to the next person. These costs will obviously vary but most of the items are small and postage will be minimal. The items weight and dimensions are provided so you can get an estimated cost on shipping by going to the USPS website.
• Once books are received by Don he will contact member to confirm receipt and find out if they wish for deposit check to be destroyed, returned or used as a “donation” to Pan Support Group.

How does the PAN Library Work

1. Check over the list of items available.

2. If you want to reserve an item click on the link in REQUEST THIS TITLE

3. You will send the email to Don, our PAN Librarian.
Provide Don with your name, ship to address (P.O. not acceptable), city, state and phone number

4. Email reply will be sent to you with availability of books/DVD/tape and (if applicable) the holding fee associated with order

5. Member will send a check to Don to hold as a deposit only, this cost to be value of book(s). Check to be made out to PAN Research & Support Network

6. When check is received you will get the item.

7. You can keep item for two weeks.

8. When you're done with item contact Don. He will let you know the next person on the list. You will mail the item to that person. When he/she receives it, Don will return or destroy your check at your determination. (If no one is waiting on the book you mail it back to Don.)

You can call Don (our PAN Library Coordinator) at 520-790-7178 for more information.

Frequently Asked Questions about the PAN Library

1. What is the PAN Library and why was it created?

There are a wealth of resources available to patients who want to learn about PAN and vasculitis diseases. The PAN Library provides a system that allows PAN Network members to read or view these materials at minimal cost.

2. What materials are available?

Books, DVDs, VHS tapes. Eventually we hope to make current issues of Rheumatology magazines available.

3. Who can borrow these materials?

Only PAN Network members can borrow materials. If you aren't a member you can join our network by going to our website and clicking on JOIN

4. How long can I borrow materials?

Two weeks (from when you receive the item). It would be nice to provide a longer loan period but we are very limited on copies and there are a lot of requests for that item.

5. What if something unexpected happens and I can't finish in the two week period?

Contact Don, our PAN Library Coordinator. He will help determine the soonest possible date to finish.

6. What is a "holding fee" and why do some items have it and others do not?

Some of the items in our library were donated to us. Some of them had to be purchased. A holding fee is applied to those items the PAN Network had to purchase and the fee helps to ensure replacement if it gets lost or stolen.

7. Where do I send the check and what happens to it when I'm done with the item.

When you request an item you send a check to Don (made out to the PAN Research and Support Network). Don holds this check (it is NOT cashed). When you finish with the item contact Don. Once you have forwarded the item to the next person on the list Don will either destroy the check or return it to you.

8. So the check would only be cashed if I lost the item?

Yes. If you lost it, or it was stolen you will contact Don and let him know.

9. What happens when I'm done with the item?

When you are done reading the book, or viewing the DVD/VHS you will contact Don. He will instruct you where to mail the item for the next person. You will then ship it to that person.

10. Who pays for the postage?

You will be responsible for the cost of mailing the item to the next person on the list. This is the only cost associated with the program. Postal costs will vary of course depending on the location of the next person on the list. You can get an estimate of the postal cost by reviewing the item's size and weight (shown in the graph above) and clicking on the USPS website. It will provide you an estimated calculation of the cost.

11. Are members outside of the U.S. able to participate in the PAN Library.

Sorry, at this time the PAN Library only covers the United States. At some point we may include international members. If you live outside of the U.S. and you would like to get the materials you can contact Don who will let you know who is selling it.

12. Who is the PAN Library Coordinator and how do I reach him/her.

Our PAN Library Coordinator is Don. Email Don at dojeho@netzero.net or call him at 520-790-7178

Books

1. Name of Book / DVD / VHS

The name of the item shown.

2. Item ID

The item's ID code for inventory purposes

3. Description

Brief description of the item. Number of pages, or length of DVD/VHS Tape. Where (or if) you can order this item online.

4. Holding Fee

The cost of the item. This is the amount the member must send to Don for the value of the item. Once the item is mailed onto the next person your check can be returned or destroyed.

5. Shipping Info

Info on weight and size

6. Request

Link that generates an email to Don and Renee alerting them this item is being requested.