AUTHORIZATION FOR RETURN OR REPLACEMENT
To obtain Global Specialty Products’ authorization to return a defective
item for credit or replacement, simply call us within 45 days of purchase.
Non-defective merchandise returns will incur a 20% restocking fee, and
must also be returned within 45 days of purchase. CONDITIONS Non-defective
merchandise must meet the following conditions to qualify for return
acceptance.
a. Merchandise must be in its original minimum inner pack quantity, as
shipped by Global Specialty Products. Broken quantity inner packs are not
returnable.
b. Sample items are not returnable.
c. Merchandise, merchandise packaging, and inner pack must bear no
markings or be otherwise defaced or damaged.
Returns which do not meet the conditions described in this return
policy will be returned and shipping cost of return will be charged.
ITEMS WITH GUARANTEES OR WARRANTIES
If a purchased item includes a product guarantee or warranty, follow the
instructions on the guarantee or warranty for repair or replacement.
ITEMS DAMAGED DURING SHIPMENT
All merchandise damaged during shipment is covered by the shipper. If you
receive merchandise damaged during shipping, please contact us within 30
days of the date of shipment of your order, and your claim will be
processed immediately.
NOTE: Established procedures by UPS, U.S.Parcel Post, and trucking
lines, must be complied with or they may deny your claim.
Copyright © 2003 [Koy International, Inc].
All rights reserved.
