On Mar 17, 2005 0:36 AM (GMT) Preston Wrote:
Hi,

It has come to our attention that your domain hosted on[67.15.35.12] is in violation of our AUP/TOS by way of the following URL(S): http://www.tom-moore.com/abusers

The URL(S) stated above is in violation by way of unauthorized posting of personal information. Please remove all personal information, including names and addresses, from the following pages:


http://www.tom-moore.com/abusers/first_2.htm
http://www.tom-moore.com/abusers/first_3.htm
http://www.tom-moore.com/abusers/first_4.htm
http://www.tom-moore.com/abusers/first_5.htm.

We demand that you take prompt action in the removal of the material in question and update the support request or we will be forced to take further action.

Regards,
Preston

On Mar 17, 2005 4:31 AM (GMT) Tom Moore Wrote:
Who is the complainer?

Please restore my web site. I am sure if anyone has a complaint, they will tell me.

On Mar 17, 2005 5:27 AM (GMT) Tom Moore Wrote:
Who is the complainer?

On Mar 17, 2005 5:29 AM (GMT) Scott Wrote:
Hi Tom,

Please note that some of the contents found in the said links were in violation of our Accepted upload policy. so we have suspended.

After you pull out the abusive contents we will be able to unsuspend the site.

I hope that you will take the needed steps.

Regards,

Scott

On Mar 17, 2005 8:14 AM (GMT) Tom Moore Wrote:
I cannot comply with your demand until you show me the complaint. How else am I supposed to determine the nature of the complaint?

Would you please be reasonable, and give me a chance to comply with your demands?

Is it possible to comply with your demands?

On Mar 17, 2005 9:34 AM (GMT) Tom Moore Wrote:
Are you refusing to show me the complaint because to show me the complaint would reveal criminal harassment by people lawyers in Great Britain?

If not, then please show me the complaint, so I may comply with your complainants' demands?

On Mar 17, 2005 9:34 AM (GMT) Tom Moore Wrote:
Are you refusing to show me the complaint because to show me the complaint would reveal criminal harassment by lawyers in Great Britain?

If not, then please show me the complaint, so I may comply with your complainants' demands?

On Mar 17, 2005 9:57 AM (GMT) Sandy Wrote:
Hello Tom,

Appologies for the confussion caused.

We have received the Complaint from our Upstream Service Provider Ev1Servers. Pasted below is the complaint:

Dear Customer:

It has come to our attention that your server located at [67.15.35.12] is in violation of our AUP/TOS by way of the following URL(S): http://www.tom-moore.com/abusers

The URL(S) stated above is in violation by way of unauthorized posting of personal information. Please remove all personal information, including names and addresses, from the following pages:


http://www.tom-moore.com/abusers/first_2.htm
http://www.tom-moore.com/abusers/first_3.htm
http://www.tom-moore.com/abusers/first_4.htm
http://www.tom-moore.com/abusers/first_5.htm.

--
Regards,
Abuse Team
EV1Servers.net
abuse@ev1servers.net


The Case number for this Complaint is Case #: 5156.

We at Directi, follow a Strict Anti-SPAM Policy. This is aganist our AUP which is listed at

http://www.directi.com/products/virtual-web-hosting/usage-terms/

We have suspended your Website in accordance to our AUP with you & the Upstream Service Provider.

For further information you can contact our Abuse Team at abuse@directi.com.


Regards,

Sandy

On Mar 17, 2005 10:24 AM (GMT) Tom Moore Wrote:
Please answer my question, properly.

Who made the original complaint, and what is the original complaint?

Now that I have added the word "original" would you be good enough to answer, so that I may have a chance to meet your complainant's demands?

Would the original complainant's identity reveal criminal activity by the original complainant?

On Mar 17, 2005 10:55 AM (GMT) Sandy Wrote:
Hi Tom,

Please note that we have already stated the complaint that we have received. We have received the complaint from EV1Servers.net, our Upstream Provider.

I'm checking with them, if they can provide us with the Full Headers of the Complaints receive by them.

We would update you with the details soon.

Regards,

Sandy

On Mar 17, 2005 4:20 PM (GMT) Sandy Wrote:
Hi Tom,

Please note that we are unable to provide you with any more details of the complaint other than what already has been updated.

Note that we had to suspend this site in accordance to our AUP with our Upstream Provider EV1Servers.net.

It seems that the material hosted at the below links are in violation of the certain copyrights:

http://www.tom-moore.com/abusers/first_2.htm
http://www.tom-moore.com/abusers/first_3.htm
http://www.tom-moore.com/abusers/first_4.htm
http://www.tom-moore.com/abusers/first_5.htm.


Regards,

Sandy

On Mar 17, 2005 7:24 PM (GMT) Tom Moore Wrote:
How can I correct this alleged defect, when no one will tell me what this defect is supposed to be?

On Mar 17, 2005 8:06 PM (GMT) Preston Wrote:
Hi Tom,

As Sandy said the domain was suspended because we received a mail from our Upstream Provider EV1Servers.net and the complaint mail was pasted on the support request for your reference.

Being a virtual web server we had to suspend the domain hosted on the server which is located in their data center as there are many websites hosted on that server and we can?t afford the whole server to be offline.

We request to contact their abuse team through their mail address abuse@ev1servers.net and find out the reason do you have any more concerns or need any assistance athen feel free to reopen the support request.

Regards,
Preston

On Mar 17, 2005 9:36 PM (GMT) Tom Moore Wrote:
I repeatedly ask DirectI the same question. DirectI repeatedly does not answer the question.

As far as I know, my site complies with all DirectI's conditions. Would DirectI, having stopped my service without notice, and without knowing the reason, return my all money?

I have paid for service up to 23 August 2007.

On Mar 18, 2005 1:58 AM (GMT) Tom Moore Wrote:
DirectI has cut off my service. I tried to negotiate an agreement for its restoration, but DirectI has refused to give me any information at all.

If there are any circumstances under which DirectI will restore my service, I cannot guess what they are. DirectI will not tell me. I have asked too many times.

Would DirectI now please return all my money?

I have paid for service until 23 August 2007.

On Mar 18, 2005 6:13 AM (GMT) Yogi Wrote:
Hello Sir,

Sorry for the delayed reply.

Please see that we have been co-ordianting with our upstream provider, ev1servers for the original complaint.

Also, we have informed them about the removal of data from the following urls:

http://www.tom-moore.com/abusers/first_2.htm
http://www.tom-moore.com/abusers/first_3.htm
http://www.tom-moore.com/abusers/first_4.htm
http://www.tom-moore.com/abusers/first_5.htm

They will be updating us soon.

Once they inform us that we can unsuspend your website, we shall immediately unsuspend your site.

In case, they do not let us unsuspend your site, we will forward your issue to our billing team.

We shall be updating you soon.

Regards,

Yogi

On Mar 18, 2005 7:44 AM (GMT) Dustin Wrote:
Hello Tom,

I apologize for the inconveniences that you have been facing with your website.

Please note that we at DirectI have not been given any details apart from what we have already given to you by our Server hosting provider Ev1Servers.net. There abuse team are well known to discontinue services if there demands are not met. Since we cannot afford downtime for the entire server we are forced to suspend websites that we get complaints for and ask questions later.

We have been co-ordinating with them continuously regarding this issue asking them to furnish the original complaint and we havent been succesfull in doing so. Below is the latest correspondence that we have got from them.

=======================
3/17/2005 5:27:25 AM
Abuse
Dear customer,

We have already provided everything we were given regarding this issue.

Thank you

3/17/2005 8:18:48 AM
Abuse
Dear Customer,
Unfortunately we are unable to provide the original complaint at this time.

Thank you,
Janna
EV1Servers abuse Team
======================

Also, we have forwarded your query regarding the payment refund for your website and they should be contacting you soon regarding the same.

Do let me know if I can be of any further help to you.

Regards,
Dustin.
Systems Architect (Level 7).

On Mar 18, 2005 8:22 AM (GMT) Tom Moore Wrote:
I have not removed anything from your servers. That is impossible because you have stopped me updating my web site.

I cannot undertake to do as you ask, because I do not know what you want.

On Mar 18, 2005 9:43 AM (GMT) Dustin Wrote:
Hello Tom,

We have given you FTP access to modify the pages as requested. Please login via FTP and change the contents of your website as reauested by Ev1servers. Also they have refused to divulge any more information regarding the same, so we are not in a postion to explain you the exact reasons for this removal. From there request the violation seems to be "unauthorized posting of personal information".

The content that need to be changed on your website has already been provided to you. I have included the same below again.

===========
It has come to our attention that your server located at [67.15.35.12] is in violation of our AUP/TOS by way of the following URL(S): http://www.tom-moore.com/abusers

The URL(S) stated above is in violation by way of unauthorized posting of personal information. Please remove all personal information, including names and addresses, from the following pages:


http://www.tom-moore.com/abusers/first_2.htm
http://www.tom-moore.com/abusers/first_3.htm
http://www.tom-moore.com/abusers/first_4.htm
http://www.tom-moore.com/abusers/first_5.htm.

We must demand that you take prompt action in the removal of the material in question or we will be forced to take further action.
===========

Thanks & Regards,
Dustin.
Systems Architect (Level 7).

On Mar 21, 2005 3:12 PM (GMT) Sandy Wrote:
Hi Tom,

We are closing this ticket. Do let us know when you have removed the content from the site, so that we can allow access to the site.

Regards,

Sandy

On Mar 22, 2005 0:28 AM (GMT) Tom Moore Wrote:
Since DirectI is, in the words of DirectI, "not in a postion to explain the exact reasons for this removal," but is complying with criminal demands from Mr Geraint Davies, would DirectI please return my money?

On Mar 22, 2005 7:26 AM (GMT) Yogi Wrote:
Hi Tom,

Please see that we had given you enough time to do the modifications to your website and update us.
The content that needs to be changed on your website has already been provided to you.
Since you have not made any changes and responded, we have suspended your website-www.tom-moore.com again.
I am forwarding this issue to our billing team for refund of money.
They shall look into this.

Regards,

Yogi

On Mar 22, 2005 0:06 PM (GMT) Pam Wrote:
Hello Tom,

You have been using server space since Sept 2004 and have paid us $ 96 for 24 months. So we shall be refunding the amount charged for 18 months which comes to $ 72.

Please update us so that we can process the refund.

Regards,

Pam.

On Mar 23, 2005 1:34 AM (GMT) Tom Moore Wrote:
I have paid for service up to 23 August 2007.

Are you stealing money, as well as denying me service, on the instructions of the criminal Mr Geraint Davies and his fellow abusers, such as Mr Christopher Cook LL.B, Mr Christopher Bernard LL.B, Mr Richard Foot and Mr Keith Exford?

On Mar 23, 2005 0:27 PM (GMT) Pam Wrote:
Dear Tom,

You had ordered this package on Sep 10th 2004 for a period of 24 months vide invoice id - 22617, amounting to $ 96 and had paid for the same. Expiry date then was - Sept 10th 2006. This package was ordered for the below stated configuration :

Web Space: 125 MB
No Of FTP Users: 1
SSL not Selected
Web & Database Bandwidth: 250 MB/month
Email Space: 0 MB
No Of Email Boxes: 0
Email Bandwidth: 0 MB/month
Programming Support Selected
Database Space: 0 MB
No Of Database Users: 0
No of Databases: 0
JVM Type: N/A
JVM Heap Size: 0 MB
No of Contexts: 0

Later on you had downgraded WEBSPACE for this package from 125 mb to 75 mb, so our system had automatically extended your package from Sept 10th 2006 to Aug 23rd 2007 considering the difference in pricing between 125 mb and 75 mb. Since we do not refund any amount incase of downgrade.

Let us know incase you have any query by updating this support request.

Regards,

Pam.

On Mar 27, 2005 9:17 AM (GMT) Tom Moore Wrote:
There is no point trying to argue with your criminal backers Mr Geraint Davies, Mr Christopher Cook LL.B, Mr Christopher Bernard LL.B, Mr Richard Foot, Mr Keith Exford and Miss Sarah Branson.

If you are able to return my money, which should be in full for you are behaving dishonestly, then please do so.

Please do not invite me to discuss DirectI's mendacity with DirectI. DirectI had told too many lies on behalf of its criminal backers Mr Geraint Davies, Mr Christopher Cook LL.B, Mr Christopher Bernard LL.B, Mr Richard Foot, Mr Keith Exford and Miss Sarah Branson for there to be any point in any conversation with the mendacious DirectI.

On Mar 28, 2005 11:25 AM (GMT) Pam Wrote:
Hello Mr.Tom,

Directi is only a webhosting company and needs to follow the Rules and Regulations laid down by the Datacentre. We were forced to deactivate your site since even after requesting you to remove the content which was violating the datacentre policies you did not do the needful.

We have already invested huge amount of time corresponding with you and would not be keen to do so further for a petty amount. We shall be refunding the entire amount and end this issue here.

Regards,

Pam.

On Mar 28, 2005 0:12 PM (GMT) Pam Wrote:
Hello Mr.Tom,

We have reversed the entire amount which you had paid for this package and are thus closing this support request.

You can confirm this by visiting our Payment Gateways order tracking system and entering your credit card number and expiry date there.

Regards,

Pam.

On Mar 29, 2005 9:00 PM (GMT) Tom Moore Wrote:
Is this invoice a mistake? Please see attached.

On Apr 1, 2005 0:46 PM (GMT) Pam Wrote:
Hello Tom,

We haven't received the attachment. The invoice which is there in your backoffice at http://order.directi.com/backoffice towards this package is perfectly fine. There is no mistake in the invoice.

Let us know incase you have any query by re-opening this support request.

Regards,

Pam.

On Apr 1, 2005 2:45 PM (GMT) Tom Moore Wrote:
Is DirectI returning my money, as DirectI says; or does DirectI require me to pay its invoice for a second time, as DirectI also says?