| MARY LYONS | Pittsburgh, PA |
| Email Address: lyons88@verizon.net | Phone: 412-421-1924 |
Home BNY Mellon MSA TBG PNC Bettis MCS Fiserv Thrift Drug Contracts
Highmark, CRC, Business Analyst (2 Month DePaul Contract 11/10 - 12/10)
Highmark, Testing Center of Excellence, Project Coordinator (6 Month SDLC Contract Extended 2/09 - 11/09)
Project Management
Developed business requirements for expansion of existing reporting tools for external benefit partnerships and internal Highmark benefit staff. Developed requirements by meeting with internal stakeholders to determine business reporting requirements and adherence to HIPPA regulations.
Lead on TCoE SharePoint team to determine the best practices for collaborating information with the TCoE and other Highmark departments.
Developed TCoE Continuity Plan working with TCoE Management and the Highmark Busness Continuity Office.
Worked with Application Transtion team in transitioning resouces into the TCoE. Analyzed existng Microsoft Access database. Make recommendations on improving the productivity of the database thru several automated processes to improve efficiency, reduce reduncancy and improve data integority.
Utilized Microsoft Project, Excel and Word to track projects; developed executive reports and training material for management and end users.
Managed all aspects of Technical Training Guides and developed central platform design for traning materials. Managed communication channels for role out of Certification process
Data Analysis
- Analyzed monthly reporting process for automated software process utilization
- Recommended modifications to Access Database to increase productivity
- Analyzed Excel spreadsheets to automate processes
Technical Writing
- Project Planning Guidelines
- Management and Administrative Technical Procedures
- Software Training Procedures
- Technical Specifications
